A: Privacy Policy
Our full privacy policy appears at the base of these T&C's.
B: Third Party Terms and Conditions
Ticket Zone Ltd ("the Company") sells Tickets provided by suppliers, such as a venue, a promoter or an event organiser (the "Ticket Supplier"). In each sale there will be additional terms and conditions governing the contract of sale as imposed by the Ticket Supplier. The Customer hereby agrees to accept the terms and conditions of the Ticket Supplier. Further details may be obtained through our Customer Services department using the contact details below:
email: customerservices@ticketzone.co.uk
Every reasonable effort has been made to ensure that all descriptions are accurate. All statements made by the Company are made in the honest belief that the facts and opinions given conveyed in the statements are correct. However, changes subsequent to the provision of these Terms and Conditions, which are beyond the control of the Company, may occur. The Customer is advised, therefore, to check all details of the Customer's chosen event at the time of booking. Please note all duration times provided on the event information are approximate and are subject to change at the discretion of the Ticket Supplier.
C: Ticket Sales and Bookings Prices
All prices are inclusive of VAT where VAT is applicable and chargeable.
Any payment processing fees are shown separately along with any dispatch/handling charge.
D: Refunds and Exchanges
If the Customer has purchased a Ticket for date specific Show, the cost of the Tickets will not be refunded or exchanged unless the performance is cancelled or a refund is authorised directly by the Ticket Supplier. The Company has no control over the event. The Ticket Supplier may reserve the right to cancel or abandon any performance/event without notice and without being liable to pay compensation or damage other than at its sole discretion up to a maximum of the ticket price. In the event of event cancellation, any refunds due and authorised by the Ticket Supplier will be processed by the Company using the same method of payment as employed by the Customer Payment and any such refund will exclude any payment processing fees or handling charges included in the payment made by the Customer. It is the responsibility of the Customer to check whether the event has been postponed or cancelled from the original date and while the Company will endeavour to pro-actively provide information on event changes, it will not be held liable for any loss incurred by the Customer if it fails to provide such information.
If it is reported to the Company that any Tickets sold by Ticket Zone to a Customer have been made available for re-sale by any means other than as noted above, the Company reserves the right to cancel the applicable Tickets without any refund being due to the Customer.
The Company will employ fraud detection measures and, if it suspects the purchase of any Tickets has been completed fraudulently, it reserves the right to withhold Tickets until an investigation has been completed and the Company may cancel the Ticket if the investigation highlights a reasonable risk that fraud has occurred.
E: Admission Rules and Regulations
Tickets are sold subject to the Rules and Regulations of the Ticket Supplier which are available on request. The Ticket Supplier reserves the right to make alterations to the advertised arrangements or featured artists, to refuse admission and to request latecomers to await admission until a convenient break.
The Ticket Supplier reserves the right to refuse admission or eject from the venue any person if it believes their presence is likely to cause a nuisance, disturbance or threat to other patrons, the venue or its employees. The Ticket Supplier reserves the right to not admit latecomers whilst a performance is in progress.
Admission is at the Customer's own risk, except in respect of death or personal injury resulting from negligence on the part of the Ticket Supplier.
If the Ticket is re-sold or transferred for profit or commercial gain by anyone other than the Company, the Ticket Supplier or one of its authorised sub-agents, it will become void and the holder may be refused entry or ejected from the venue.
The Customer's Ticket(s) must be produced on demand at any time during the Customer's visit.
F: General Booking Conditions
Tickets made available by the Company are sold subject to availability and subject to the terms and conditions imposed by the Company's Ticket Suppliers.
The Company will not be liable for any act or omission by any person not employed directly by the Company and has no control over its Ticket Suppliers and therefore cannot be held responsible for any action or omission of its Ticket Suppliers or their servants, agents or employees.
The Company cannot be held responsible for any loss, damage or expense whatsoever and without prejudice to the generality of the foregoing whether caused by strike, civil commotion, fire, war, threat of war, terrorist activity, National or nuclear disaster, late delivery, adverse weather conditions, cancellation of performances, Shows, Sporting Events, Tours or temporary or permanent closedown of Attractions made by its Ticket Suppliers for any reason whatsoever or other force majeure. In no circumstances whatsoever shall the Company be liable for any consequential loss or damage. Subject to the Terms and Conditions contained herein, the Company shall be limited to the price paid for the Tickets excluding any payment processing fees and handling charges.
By agreement to these Terms and Conditions the Customer agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise out of or in connection with the Terms and Conditions in respect of any claim brought by the Customer the Company.
This Policy describes the personal information Ticket Zone Ltd. collects from you and how we then use that information. Please read it carefully.
The information we collect from you when you use our service to make event related purchases is used to help us service the purchase you have made. During the booking process you have the opportunity to decide whether or not Ticket Zone can contact you regarding other products and services sold directly by Ticket Zone Ltd.
On occasions you will be also able to "opt in", if you wish, to receive additional contact from our affiliated partners and their own sponsor partners. These additional opt ins are very clearly described before you complete the booking process and you are fully in control of whether you want to be included or not. In most instances it is only the Ticket Zone opt-in that appears and in such cases you can rest assured that your contact data will not be shared with any partners or 3rd parties for promotional or marketing purposes.
As an authorised ticket agent, Ticket Zone Ltd. will occasionally sell tickets on behalf of third parties who provide, promote or sponsor events, and on occasions who operate a venue where events takes place. Again, Ticket Zone Ltd. will not share your information with those parties unless we have first provided you with an opportunity to consent to such a data share taking place.
Ticket Zone Ltd. is responsible for the processing of your personal information in accordance with the Data Protection Act 1998.
We and third party organisations use cookies and other technologies, such as pixel tags on our websites and in our emails. For more information about cookies and how to disable cookies, please see our Cookies Policy online when you visit our site.
We use the following information for the purposes described in this Policy:
Your contact and address information: We will hold the contact information you provide in order to complete the fulfilment of the ticket purchase you have made via our services (e.g. name, address, phone number, email). Occasionally some of this data may be required by the venue you have booked for to help them produce a personalised ticket for you to use at the event. Most venues in the UK also require all agents to supply them with a simple version Customer List for each performance to act only as a reference point for customers who have ticketing issues on the day at the venue (most typically lost tickets).
Your payment information: is not stored or retained on Ticket Zone Ltd. systems and you will not be required to set up an account with stored cards in order to use our services.
Information on your preferences: When you register for a newsletter via the Newsletter Sign-Up page you are able to select categories of events that might interest you. That information is stored to occasionally help us better target your newsletters.
Information on your event purchase: When you register for newsletter notifications as part of the ticket sales process, we retain the detail of the acts you have purchased for and again use this to better target our newsletters to you.
General website usage information: If you use our websites, we may collect information about the browser and device you're using and your IP address. We might track details of what site you came to us from, what you did and didn't use our site for and what site you then visited when you left our pages.
Email response information: When we send you your Booking Confirmation email or a newsletter we may use cookies and other technologies, such as pixel tags, to collect information on how you respond to such emails. Please see our Cookies Policy online for more information.
Regardless of whether you have Opted in or not we may on occasions use your information (without ever directly contacting you) in the following ways and for the following purposes:
When you purchase tickets via the Ticket Zone Ltd. systems, we will always ask for your consent in order to collect, process or use your personal information for specified direct contact at a furture time.
If you wish to withdraw any consent you have previously given to us for such use of your personal information then please contact us or tell us about your preferences using one of the following methods:
If you want to fully remove yourself from our Newsletter emailing lists: Click on the "unsubscribe" link in the newsletter you have received. This will allow you to instantly remove yourself from the list.
If you want to adjust the chosen event category sections in your Newsletter subscription with us: In this situation it is best to fully unsubscribe in the first instance and to then set-up a new newsletter subscription selecting the revised category choices you require.
For any further adjustments: If any of the above does not achieve what you require then please do contact our Customer Services team by email at customerservices@ticketzone.co.uk
When you make a purchase with us and you specifically choose to "opt in" to share your contact details with our affiliates/partners, our affiliates/partner own partners/sponsors, event promoters/producers, events or venues.
Your data will be shared in a basic manner for the partners to use as they require. In most cases the data shared will be limited to Salutation, Initial/s, Surname, Email address, postcode.
Any successor to all or part of our business and where permitted by law will be given your information to use in the future for the purposes set out in this Policy.
If you are visiting or using our Services outside the United Kingdom where the laws governing data collection and use maybe different, please note that you are agreeing to the transfer of your personal information to us and by providing your personal information, you consent to any transfer and processing in accordance with this Privacy Policy.
This policy has described the data we hold for you and the usage we make of that data. For your safety your credit and debit card details are stored by our banks and are never placed or stored on servers owned or operated by Ticket Zone Ltd.
We host data service with hosting service providers in numerous countries including the United States, Ireland and the United Kingdom. The servers on which personal information is stored are kept in a controlled environment. While we take reasonable efforts to guard your personal information, no security system is impenetrable and due to the inherent nature of the Internet as an open global communications network, we cannot guarantee that information, during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by third parties. We always encourage you to use caution when using the Internet. Where data is transferred over the Internet as part of fulfilling our service to you, the data is encrypted using industry standard SSL (HTTPS). Even if we delete your personal data it may persist on backup or archival media for an additional period of time.
If at any time you wish to enquire about where we store your data then please contact our Customer Service Department via customerservices@ticketzone.co.uk who will be able to share more details about your own personal data on our systems. Please note there will on occasions be a nominal charge for each request you make regarding this information.
If you have any questions or complaints about this Policy or any privacy concerns, or would like to request copies of the information we hold about you, please contact us.
The latest version of our Privacy Policy will always be available for download via our website www.ticketzone.co.uk/privacy/.
This update is dated February 2022
